Mystery guest audits, run by people who already live here
Request a programme tailored to your property, guest profiles and priorities. Scope, timing, evidence requirements and costs are agreed before an audit begins.
No international flights or per diems. Short trips from within the state, so more audits for the same budget.
Programmes can be scoped around solo guests, couples, families, accessibility, dietary needs and selected markets.
English, Spanish, German, French and Portuguese auditors, so you can test rate and service parity by language.
Each proposal sets the delivery timing and report format before the programme begins.
Where appropriate and lawful, the agreed report can include timestamped notes and supporting photos.
Every audit flags the staff who impressed, feeding directly into the Cancun Compass Staff Awards.
What we audit
One fixed framework, eight stages, scored the same way at every property so you can benchmark against your own past visits and against the market.
Website, booking path, rate accuracy, email response times and a recorded reservations call.
Transfer handling, welcome, check-in speed, upsell pressure and room readiness against the booking.
Cleanliness scored surface by surface, maintenance, amenities, safe, air conditioning, noise and Wi-Fi measured.
Every outlet used at least once. Buffet freshness, a la carte bookability, dietary handling, bar service speed.
Pools, beach, spa, gym, kids club, entertainment, shade and lounger availability at peak.
One staged, reasonable issue. We score response time, ownership and resolution, not the failure itself.
Check-out, billing accuracy, luggage, late-checkout handling and the last impression.
Scored report inside 7 days with photo and timestamp evidence, plus a prioritised fix list and named staff standouts.
Choose who stays
You pick the guest profile. A property that is superb for couples can be quietly awful for a single parent, and you will never see that in your own review data.
Single supplements, safety, solo dining and how staff treat a guest with nobody to complain to.
Romance delivery, adults-only enforcement, dinner reservations and upgrade behaviour.
Kids clubs, room configurations, baby kit, buffet timing and patience under pressure.
Party programming, bar service speed, noise management and duty of care.
Whether domestic guests get the same service, rate and room stock as foreign guests.
Accessibility, remote work, dietary handling, sustainability claims and complaint recovery.
What a proposal can define
| Available scope | Confirmed before booking | |
|---|---|---|
| Auditor travel cost | Local or visiting guest profiles where available | Travel and expense assumptions |
| Turnaround | A delivery date suited to the scope | Report timing |
| Persona range | Relevant guest profiles selected for the brief | Profile availability and requirements |
| Repeat visits | Single or repeat programmes | Frequency, dates and budget |
| Public visibility | Private reporting by default | Any separate publication requires agreement |
Audit results are confidential. They never buy an award, and paying for an audit does not change how you rank on Cancun Compass. See our disclosure.