Help centre
Find an answer, or find the right human
Most questions are answered in the guides below. If yours is not, our team replies in English and Spanish, usually within a day.
Popular topics
Planning a trip
Build an itinerary, set a budget, compare hotels and share the plan with the people you are travelling with.
Bookings and payments
We hand you to the provider to book, so cancellations, refunds and changes are handled by them. We can help you chase it.
VIP membership
What is included, which venues honour the discount, and how to show your membership at the door.
Business listings
Claim your listing, correct wrong information, add photos and menus, and publish a local discount.
Events and community
Post an event, run a recurring meetup, RSVP with guests and moderate photos on a past event recap.
Account and privacy
Sign in problems, changing your email, deleting your account and requesting your data.
Jump straight there
Who to email
- General and travel help: hello@cancuncompass.com
- Business listings and partnerships: partners@cancuncompass.com
- Press and media: press@cancuncompass.com
- Careers: careers@cancuncompass.com
- Privacy and data requests: privacy@cancuncompass.com