What is Cancun Compass?

Cancun Compass is a free, locally-curated Cancun vacation planner. We help travelers build custom itineraries and compare hotels, tours and restaurants, and we offer a free local concierge for tailored recommendations.

Is Cancun Compass free to use?

Yes. Cancun Compass is free for travelers. We earn revenue through optional bookings (tours, hotels, transfers, insurance) and sponsorships from verified Cancun businesses.

Which areas of Cancun does Cancun Compass cover?

Cancun Compass covers the Hotel Zone, Downtown Cancun (El Centro), Puerto Juarez and Puerto Morelos, plus day-trip destinations across the Riviera Maya including Playa del Carmen, Tulum, Isla Mujeres and the major cenotes and Mayan ruins.

Privacy Policy

Last updated July 2, 2026

This page is maintained by the Cancun Compass team to explain what data we collect when you use cancuncompass.com, why we collect it, and the choices you have. It is written in plain English — if anything is unclear, contact us at hello@cancuncompass.com.

Who we are

Cancun Compass is a locally-run travel planning service for Cancun, Tulum and the Riviera Maya. We operate the website, the search experience, the trip planner and the concierge features.

What we collect

Account data — if you sign in: email, display name, and profile details you provide.
Trip data — trips, itineraries, saves, notes and collaborators you invite.
Usage data — anonymous page views, searches, clicks, scroll depth and dwell time so we can improve pages and recommendations.
Device data — IP address, browser, device type and approximate location (city-level), used for security and localisation.
Booking / contact data — when you request a booking or contact a business, the details you submit are shared with that provider so they can respond.

How we use it

Provide search, trip planning, concierge and booking features.
Personalise recommendations and remember preferences.
Measure which content is helpful and continuously improve pages.
Prevent abuse, spam and fraud.
Send transactional email (booking confirmations, trip invites).

Who we share it with

We only share personal data with:

Businesses you contact — hotels, tour operators or restaurants you request a booking from.
Infrastructure providers we rely on to run the site (hosting, database, email delivery, analytics).
Authorities only when legally required.

We do not sell your personal data.

Cookies & analytics

We use essential cookies to keep you signed in and remember your preferences, plus privacy-respecting analytics to understand which content works. See our Cookie Policy for details.

Your rights

You can request a copy of your data, correct it, or ask us to delete your account at any time. Email privacy@cancuncompass.com and we will respond within 30 days.

Retention

We keep account and trip data while your account is active. Anonymous usage data is retained for up to 24 months to improve the product.

Children

Cancun Compass is not directed at children under 13. If we learn we have collected data from a child under 13, we will delete it.

Changes

We will update this page when our practices change. Material changes will be announced on the homepage.