Tour Options from the Hotel
Guests at Viva Maya can choose from a diverse range of tours that cater to different interests and time constraints. A popular choice is the Small-Group 3 Hidden Cenotes Adventure, which lasts approximately four hours and is priced from $69. This tour typically garners high ratings, reflecting the quality of the experience. For those interested in ancient history, the Chichen Private Experience offers an extensive ten-hour tour starting at $166. This tour is ideal for individuals or families wanting personalized attention while exploring one of the New Seven Wonders of the World. Additionally, the VIP Chichen Itza & Ek Balam Private Tour spans twelve hours and is priced at $400, rated highly for its comprehensive nature. Guests can also opt for the VIP Cenotes Private Tour, which is a half-day excursion, allowing for a refreshing swim in some of the region's most beautiful cenotes.
Understanding Pickup Procedures
Tour pickups from Viva Maya are typically organized to ensure a smooth start to your adventure. Most tours will have designated pickup windows, generally occurring between 7:00 AM and 9:00 AM, depending on the specific tour booked. It is advisable to confirm your pickup time the evening before your tour. Guests should be ready at the lobby a few minutes before the scheduled time to ensure they do not miss their ride. Additionally, carrying a printed or digital confirmation of your tour can help facilitate the process. This is particularly important for private tours, where communication with the guide is essential for a seamless experience. Familiarizing yourself with the pickup procedures can save you time and help avoid any last-minute stress before your excursion.
What to Bring on Your Tours
When preparing for your tours, it is important to pack appropriately to enhance your experience. Essentials include comfortable clothing and footwear, as many tours involve walking or hiking. A swimsuit and towel are necessary for cenote excursions, where swimming is often a highlight. Sunscreen, a hat, and sunglasses are also recommended to protect against the sun, especially during outdoor activities. For tours involving archaeological sites, consider bringing a camera to capture the stunning landscapes and historical artifacts. Additionally, having some cash on hand in pesos can be useful for purchasing snacks, souvenirs, or tips for your guides. By preparing adequately, you can ensure that your tours from Viva Maya are enjoyable and stress-free.
Booking Tips for Tours
To maximize your time and enjoyment, it is advisable to book tours in advance, especially during peak travel seasons, which generally run from December to April. Most tour operators recommend booking at least a week ahead to secure your desired dates and times. When planning your itinerary, be cautious of double booking on the day of your arrival or departure. It is generally best to schedule tours for days when you have no travel commitments. For instance, if you arrive in Cancun in the morning, consider reserving a tour for the following day to give yourself ample time to settle in. Conversely, if you plan to leave in the morning, avoid booking early tours that require you to check out by a specific time.
Popular Tours for Different Interests
Viva Maya offers tours catering to various interests, ensuring that every guest can find something that excites them. For adventure seekers, the Tulum, Reef Snorkeling, Cenote & Mayan Ceremony tour is an excellent choice, lasting eight hours and priced at $129. This tour combines snorkeling with cultural experiences, providing a well-rounded day. History enthusiasts may prefer the Archeological Tour in Tulum, Coba, and Chichen Itza, which lasts twelve hours and is priced at $250. This tour covers multiple significant sites and is perfect for those looking to delve deeper into the region's past. Additionally, the Half-Day Cultural Tour of Authentic Mexico offers a unique perspective on local traditions and is a great way to connect with the local culture.
Bookable from this hotel












Questions guests ask
How do I book a tour from Viva Maya?
You can book tours through the hotel concierge or online before your arrival. Make sure to check availability and secure your spots in advance, especially during peak seasons.
What time should I be ready for my tour pickup?
Tour pickups usually occur between 7:00 AM and 9:00 AM. It's best to be in the lobby at least five to ten minutes early to ensure you don’t miss your ride.
Are there any age restrictions for tours?
Most tours are family-friendly, but some may have age restrictions, especially those involving snorkeling or hiking. Always check with the tour operator for specific details.
What should I wear for the tours?
Wear comfortable clothing and sturdy shoes suitable for walking or hiking. If you're going to a cenote, bring a swimsuit and a towel for swimming.
Can I take my camera on tours?
Yes, taking a camera is encouraged, especially for tours involving archaeological sites and cenotes. Ensure your camera is protected from water if you plan to swim.
What if I need to cancel my tour?
Cancellation policies vary by tour operator. Check the terms and conditions when booking, and contact them directly if you need to cancel or reschedule.